Returns - Amsterdam Seed Supply
Our Returns Policy
If you are not satisfied with your purchase, you can process a return if it fits one of the following criteria:
Products faulty on arrival
If you are reporting faulty goods within 14 days of receipt, and when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
Products damaged in transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt it is best to sign the delivery note accordingly. Once the damaged goods have been collected and received back in our shop, we will issue a full refund or send you new products.
Products faulty in warranty period
If you are reporting faulty goods after 28 days of receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. In some cases manufacturers provide a special full on-site service and or telephone help facility for your convenience which of course, we recommend you use in order to correct the fault quickly. This does not affect your rights to claim against us if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer you an alternative remedy.